L6M10 practice question 10 of 25

Which of the following is NOT a way in which reverse logistics creates value for organizations?

Full set: 197 questions
Answer options
A: Increasing product life cycles
B: Reducing customer satisfaction and loyalty Correct answer
C: Obtaining feedback for product improvements
D: Recovering value from used/returned goods
Correct Answer:
B. Reducing customer satisfaction and loyalty
Explanation

Reverse logistics enhances customer satisfaction by addressing returns and repairs, rather than reducing loyalty. [P-139]

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