Northern Trail Outfitters has integrated their Marketing Cloud account with their Salesforce sandbox. In what order should the steps be performed to…

When a Salesforce sandbox that is already integrated with Marketing Cloud is refreshed, the OAuth trust established between the two systems is broken. Salesforce recommends this exact sequence:

1. Disconnect Marketing Cloud Connect inside Marketing Cloud.

2. Perform the sandbox “Refresh” in Salesforce.

3. Re-establish (“Reconnect”) the integration from Marketing Cloud.

4. Re-authenticate the Salesforce user that owns the connection.

5. Run a Manual or Automated “Synchronize Configuration” to rebuild synchronized data sources.

Following any other order can leave the connection pointing at the old org ID or cause token failures.

B – Starts with Refresh while still connected; leaves stale org ID and causes integration errors.

C – Omits mandatory post-refresh authentication step before synchronize.

D – Same issue as B and delays disconnect, risking data mismap.

1. Salesforce Help: “Refresh a Salesforce Sandbox in an Integrated Account”, Marketing Cloud Connect Implementation Guide, steps 1-5 (2023-11 release).

2. Salesforce Help: “Synchronize Salesforce CRM Settings”, same guide, section ‘After You Reconnect’.