A company is evaluating Microsoft 365. You need to describe the features of Microsoft Bookings. What are two features of Microsoft Bookings? Each correct answer presents part of the solution.

Microsoft Bookings is a scheduling application within Microsoft 365 designed to simplify the process of booking appointments. A key feature is its native integration with Microsoft Teams, which allows for the automatic creation of a unique Teams meeting link for each virtual appointment scheduled. This streamlines the process for both the service provider and the customer. Additionally, Bookings enhances communication and reduces no-shows by providing the capability to send automated SMS text message notifications and reminders to customers about their upcoming appointments, alongside standard email confirmations.

A. Bookings provides email and SMS notifications for appointments, but it does not have a native feature for automated phone call notifications.
D. Yammer is an enterprise social networking service for internal communication and community building, not a platform for hosting virtual meetings scheduled through Bookings.

1. Microsoft Learn. (2023). What is Bookings? "Bookings is integrated with your Microsoft 365 or Office 365 calendar... Email and SMS text notifications reduce no-shows and enhance customer satisfaction." and "You and your staff can use the Bookings web app or Bookings in Teams." This source supports both correct answers (B and C).

2. Microsoft Learn. (2023). Create a Bookings calendar. Under the "Add online meeting" section, it states, "The option to add an online meeting to services creates a virtual meeting option for your staff and customers. Each appointment will have a unique meeting link created for it that customers and staff can join at the time of the appointment." This directly supports option B.

3. Microsoft Learn. (2023). Set up SMS text notifications for appointments in Microsoft Bookings. "With a Bookings license, you can enable SMS text message notifications to be sent to the person booking an appointment." This directly supports option C.

4. Microsoft Learn. (2023). Overview of Yammer. This document describes Yammer's purpose for communication and engagement, confirming it is not a virtual meeting tool like Teams, which invalidates option D.