Which feature can an Administrator use to restore NetSuite access for a user who forgot their password AND security questions?

The User Access Reset Tool is an administrative feature specifically designed to manage user access issues. When a user forgets both their password and the answers to their security questions, they cannot use the self-service "Forgot Password" link. An administrator can use the User Access Reset Tool to unlock the user's account, trigger a password reset email, and clear the user's existing security questions. This allows the user to set a new password and new security questions without needing to recall the old ones, thereby restoring their access.

A. Send New Access Notification Email: While unchecking and re-checking the "Give Access" box on an employee record can trigger a new access email, the User Access Reset Tool is the more direct and purpose-built feature for this specific scenario.
B. Change Password Link: This refers to the standard "Forgot Password" link on the login page, which requires the user to correctly answer their security questions to proceed. The user in this scenario has forgotten them.
C. Automatic Reset of Customer Passwords: This feature is used for bulk password resets for users with Customer Center roles, not for individual internal NetSuite users such as employees or administrators.

1. NetSuite Help Center, SuiteAnswers. (Answer ID: 9928). User Access Reset Tool. This document states, "The User Access Reset tool lets administrators and users with the User Access Reset permission unlock a user's access, trigger a password reset, or clear a user's security questions." This directly supports the use of this tool for the described problem.

2. NetSuite Help Center, SuiteAnswers. (Answer ID: 10032). Resetting a User's Password. This guide explains, "If a user has forgotten the answers to their security questions, an administrator can initiate a password reset for the user... You can use the User Access Reset tool to trigger a password reset for a user."

3. NetSuite Help Center, SuiteAnswers. (Answer ID: 10031). Resetting a Customer's Password. This article clarifies that password reset functions for customers are distinct and apply to Customer Center roles, making option C incorrect for a general user.