A user needs to change which email template is used in a running engagement program. What is the first step the user must take In order to make this…

According to the Salesforce documentation, the first step the user must take in order to change which

email template is used in a running engagement program is to pause the program. A running

engagement program is a program that is actively sending emails and performing actions to the

prospects in the program. To make any changes to a running program, such as changing the email

template, the user must first pause the program to stop the email sends and actions. After making

the changes, the user can resume the program and continue the email sends and actions. Copying

the original engagement program, changing the wait time for the template, or deleting the old sent

email are not the first steps the user must take, as they will not allow the user to change the email

template in the running program. Reference: Salesforce documentation