wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters…

For an application to process a new customer loyalty account with data stored in a data relationship

with an external data source, you should create a data reference field.

Data Reference Field: This field type allows the application to reference and use data from an

external source without embedding it directly within the case. This is suitable for maintaining up-to-

date information and integrating with external systems.

Reference:

Pega Academy: Data Management

Pega Documentation: Data Relationships and Integration