PEGACPDC88V1 Practice Questions

Volume constraints allow you to limit the number of times an action is presented to customers across

one or more channels. You can use volume constraints to implement the requirement that customers

do not receive more than four promotional emails per quarter, regardless of past responses to that

action by the customer. You can configure the volume constraint to limit the number of actions per

channel per quarter and select the option to ignore previous responses. Outbound channel limits are

used to limit the number of customers contacted per channel per run, not per quarter. Suppression

policies are used to exclude customers from receiving an action based on certain conditions, such as

opt-out p

or recent purchases, not based on the number of times the action is presented.

Suitability rules are used to determine whether an action is suitable for a customer based on their

propensity, priority, or other criteria, not based on the number of times the action is presented.

To introduce a new group of offers called Tablets for all customers, you need to create valid actions

that represent propositions that you want to present to your customers. In this case, two valid

actions are Netflix subscription for 12 months and 5% discount on the price. These are examples of

benefits or incentives that can attract customers to buy tablets from MyCo. Tablet serial number and

tablet operating system are not valid actions because they are not propositions that can be offered to

customers; they are attributes or features of the tablets themselves. Verified Reference: Pega

Academy - Decisioning Consultant - Creating actions and treatments

According to the best practice, a next-best-action designer should modify the decision strategy in

Customer Decision Hub, because the decision strategy is part of the next-best-action framework that

defines how to select and prioritize propositions for each customer. The 1:1 Operations Manager

portal is used to manage the engagement policies and propositions, not the decision strategies.

Verified Reference: Pega Decisioning Consultant | Pega Academy

Volume constraints allow you to limit the number of times an action is presented to customers across

one or more channels. You can use volume constraints to implement a policy that restricts the

number of emails sent per day. Outbound channel limits are used to limit the number of customers

contacted per channel per run, not per day. Suppression rules are used to exclude customers from

receiving an action based on certain conditions, such as opt-out p

or recent purchases.

Applicability rules are used to determine whether an action is relevant for a customer based on their

profile or context, not based on the number of times the action is presented. Verified

Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

To implement this requirement, you need to configure a dynamic template in Customer Decision

Hub. A dynamic template is a type of template that allows you to define a common action flow

pattern for a group of actions that share similar characteristics, such as channel, issue, or group. You

can specify which properties and components are required for each action in the group, and how

they are mapped to the action flow template. This way, you can reuse the same action flow template

for all the credit card actions, while still allowing some variations in their content and configuration.

Verified Reference: Pega Academy - Decisioning Consultant - Creating dynamic templates

Propensity is the name of the property that the system computes automatically when you use an

Adaptive Model decision component. Propensity is a measure of how likely a customer is to accept

an action, based on their past behavior and profile. An Adaptive Model component uses machine

learning to calculate the propensity for each action and store it in a property with the same name as

the action. Verified Reference: Pega Academy - Decisioning Consultant - Using adaptive models

A customer might receive an action that they already accepted if the volume constraint for that

action is not configured to exclude previously accepted offers. This option can be enabled by

selecting the Exclude previously accepted actions checkbox in the volume constraint configuration.

The action suitability conditions are used to determine whether an action is suitable for a customer

based on their propensity, priority, or other criteria, not based on their previous responses. The

suppression rules are used to exclude customers from receiving an action based on certain

conditions, such as opt-out p

or recent purchases, not based on their previous responses.

The actions are filtered based on eligibility before applying the volume constraints, so this option

does not explain why a customer might receive an action that they already accepted. Verified

Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints

Suppression rules are used to prevent customers from seeing offers that are not relevant or

appropriate for them. For example, if a customer already has a higher value card, they should not see

a lower value card offer. Therefore, suppression rules are the most likely condition that prevents

Anna from seeing the new Rewards card offer. Verified Reference: [Pega Decisioning Consultant |

Pega Academy]

To enable access to customer properties in a Filter component, you need to use a Data Import

component. A Data Import component allows you to read data from various sources, such as data

sets, data pages, or data flows, and make it available for other components in the strategy. In this

case, you need to use a Data Import component that reads from a customer data source that

contains income and age properties. Verified Reference: Pega Academy - Decisioning Consultant -

Importing data

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