PEGACPDS88V1 practice question 6 of 25
A telecom company is interested in improving customer engagement on social medi a. However, there are hundreds of relevant messages posted every day…
Choose your answer, then check it against the explanation.
A telecom company is interested in improving customer engagement on social medi
a. However, there are hundreds of relevant messages posted every day, and it is not practical for
customer service representatives (CSRs) to review and respond to all messages. Instead, CSRs should
focus on negative messages. What do you need to analyze the incoming messages?
Question 6 of 25
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