You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this…

To ensure medical claims are resolved within a 5-day timeframe, the appropriate configuration in a

service level agreement involves setting a specific deadline:

C . Deadline. In Pega, the deadline parameter in a service level agreement specifies the maximum

allowable time by which a case or task must be completed. Setting this to 5 days ensures that the

medical claim processing adheres strictly to the required timeframe.