You have a requirement to associate users in different units to the same work queue. How do you implement this requirement?

To implement the requirement of associating users in different units to the same work queue, you

associate the users to a common work group and then associate a work queue to that work group.

This allows users from different units, who are part of the same work group, to access the same work

queue. Reference: Pega official documentation on work groups and work queues.