When a customer is offered an action that they already accepted, this is because_________.

 Identify the issue: When a customer receives an offer they have already accepted, it suggests that

the decision strategy did not consider previous interactions.

 Check strategy customization: Strategies in Pega CDH can be customized to include rules that

prevent the same offer from being presented again.

 Confirm the exclusion of previous offers: Specifically, you need to ensure that there is a suppression

rule or a logic to check the Interaction History to exclude previously accepted offers.

 Reference: Refer to the section on "Next-Best-Action Designer constraints" and "Engagement

policies" in the Pega Customer Decision Hub User Guide. These sections explain how to configure

rules to prevent repetitive offers.