Question

XYZ Corp requires employees to designate alternate operators to perform their work while they are on vacation. Work vacationing operators should be visible to alternate operators. How do you configure the application to handle this requirement?

Accepted Answer

Modify the user portal to only display team members for which the operator has been designated an alternate. Clicking on an operator displays that operator's worklist. Assignments are opened accordingly.

Answer

Add a ValueList Property to Data Admin-Operator-ID. Alternate operators add vacationing persons to their ValueList. Modify the Assign Worklist report definition to include this ValueList. Modify security accordingly to allow access.

Answer

Define a custom Access When rule named pxAssignedToMeOr Alternate. Modify the pyUserWorkList Report Definition using this rule to display every Assign-Worklist assignment within the WorkGroup.

Answer

Develop an agent that transfers worklist assignments from the operator going on vacation, when that vacation starts, to the alternate operator. When vacation ends, transfer uncompleted assignments back.

XYZ Corp requires employees to designate alternate operators to perform their work while they are on vacation. Work vacationing operators should be…

Take the free PEGAPCLSA86V2 practice test

Other PEGAPCLSA86V2 practice questions