PEGAPCSSA87V1 practice question 19 of 25
An assignment service-level agreement (SLA) is configured with the following details: ♦ Initial urgency: 20 ♦ Assignment ready: Timed delay of 1 hour…
Choose your answer, then check it against the explanation.
An assignment service-level agreement (SLA) is configured with the following details:
♦ Initial urgency: 20
♦ Assignment ready: Timed delay of 1 hour
♦ Goal: 5 hours and increase urgency by 10
♦ Deadline: 8 hours and increase urgency by 20
♦ Passed deadline: 2 hours, increase urgency by 20, and limit events to 5
Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case
reaches the assignment?
Question 19 of 25
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