An app builder wants to add the option to 'Send New Email' from Leads, Contacts and Accounts for users on mobile. What is the benefit of using global…

Global actions are designed to be independent of any specific object, allowing users to perform tasks like sending an email, logging a call, or creating a record from various locations within Salesforce. They are added to the global publisher layout, which makes them accessible on the Home page, the Chatter tab, and in the Salesforce mobile app's action bar. This universal accessibility is a key benefit, as it enables users to initiate common tasks from anywhere without needing to navigate to a specific record first.

B. The Salesforce Lightning Component Library is a resource for developers to find and use Lightning web components and Aura components, not a repository of pre-built global actions for administrative use.

C. An action's layout is configured independently when the action is created. It does not automatically clone any existing page layout; the administrator must define which fields appear on the action layout.

D. This statement describes object-specific actions, not global actions. Global actions are explicitly not record-specific and do not have an automatic relationship with the record a user is viewing.

1. Salesforce Help, Action Types: "Global actions can be added to any page that supports actions, like the Home page, the Chatter tab, and object pages. For example, add a Log a Call global action to global layouts so users can record call details right from the Home page or the Chatter tab." This supports the correct answer (A) by highlighting the wide accessibility of global actions.

2. Salesforce Help, Global Quick Actions: "Global quick actions can be added to any page that supports actions... Global create actions enable users to create object records, but the new record has no direct relationship with other records." This directly refutes option (D), which incorrectly claims global actions are record-specific.

3. Salesforce Help, Create Global Quick Actions: The setup process described in this document involves manually defining the action layout: "From the Global Action Layout section, drag fields onto the layout." This confirms that the layout is not an automatic clone of a page layout, refuting option (C).