What information is included in the Portworx diagnostics bundle (diags)?

The Portworx diagnostics bundle (diags) is a compressed archive used for troubleshooting the Portworx Data Platform. Its primary purpose is to collect system-level information relevant to the Portworx service itself. This includes Portworx-specific logs (often retrieved via journalctl), the output of various pxctl CLI commands to capture the state of the cluster and volumes, and fundamental information about the underlying operating system and hardware environment (e.g., kernel version, memory, CPU, storage devices). This collection provides support engineers with a comprehensive snapshot of the Portworx environment to diagnose issues effectively.

B. User activity logs, security policies, and firewall rules: The diagnostics bundle focuses on the operational state of the Portworx software, not high-level user activity or security policy configurations, which are managed through different mechanisms.

C. Application logs, Kubernetes events, and network configurations: While Kubernetes events and network information are collected, the bundle's primary focus is not on application-specific logs. Collecting application logs is the user's responsibility and is outside the scope of a standard Portworx diags collection.

1. Portworx Enterprise Documentation

"Generate diags": This official document explicitly lists the contents of the diagnostics bundle. It states

"When you generate diags

Portworx collects the following information from your cluster...: The status of the Portworx service

The status of the Portworx cluster

...Kernel and OS information

Portworx logs". The status information is gathered from CLI command outputs.

Source: Portworx by Pure Storage Official Documentation. Navigate to the "Operate and Maintain" -> "Troubleshoot" -> "Generate diags" section.

2. Portworx Enterprise Documentation

"Logging": This page details how Portworx logs are managed

primarily through journald on systemd-based systems. It confirms that "Portworx journal logs" are a key component collected for diagnostics.

Source: Portworx by Pure Storage Official Documentation. Navigate to the "Operate and Maintain" -> "Logging" section.