PRACTITIONER-DEPLOYMENT-MANAGEMENT practice question 3 of 25

[Apply Deployment Management Processes] An organization is deploying new software and new servers to support a service that will be launched soon…

Full set: 140 questions
[Apply Deployment Management Processes] An organization is deploying new software and new servers to support a service that will be launched soon. Which TWO of these activities should the organization conduct as part of the 'verification of the service components' activity of the 'deployment lifecycle management' process? Checking that the correct models of server have been supplied Testing the software for defects Creating a schedule for installing the new servers Installing the new software to the newly installed servers
Answer options
A: 1 and 2 Correct answer
B: 2 and 3
C: 3 and 4
D: 1 and 4
Correct Answer:
A. 1 and 2
Explanation

The 'verification of the service components' activity is a quality control step performed before installation. Its purpose is to ensure that the components acquired or built are correct and fit for use. This includes physically checking that the correct hardware models have been delivered against the order specifications and performing quality assurance tests on software to confirm it is free from critical defects and meets requirements. These actions prevent incorrect or faulty components from entering the deployment pipeline.

Why Incorrect

Creating a schedule for installing the new servers: This is a planning activity that precedes verification and installation, not a part of the component verification itself. Installing the new software to the newly installed servers: This is the installation activity, which occurs only after the individual components (servers and software) have been successfully verified.

References

- AXELOS. (2021). ITIL® 4 Practitioner: Deployment Management. TSO (The Stationery Office). Section 4.3.2.3, 'Verification of the service components'. This section states, "The purpose of this activity is to ensure that the service components that have been acquired or built are correct and can be used for the deployment," and provides examples including "checking that the correct models of hardware have been supplied" and "checking that the software has passed its quality assurance tests."

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