According to a customer’s CIO, who is upgrading PAN-OS versions, “Finding issues and then engaging with your support people requires expertise that…

Free AIOps for NGFW Tool (Answer A):

The free AIOps for NGFW tool uses machine learning-powered analytics to monitor firewall

performance, detect potential capacity issues, and provide insights for proactive management.

This tool helps operations teams identify capacity thresholds, performance bottlenecks, and

configuration issues, reducing the reliance on manual expertise for routine tasks.

By using AIOps, the customer can avoid rushed upgrade projects in the future, as the tool provides

predictive insights and recommendations for capacity planning.

AIOps Premium within Strata Cloud Manager (Answer D):

AIOps Premium is a paid version available within Strata Cloud Manager (SCM), offering more

advanced analytics and proactive monitoring capabilities.

It helps address operational challenges by automating workflows and ensuring the health and

performance of NGFWs, minimizing the need for constant manual intervention.

This aligns with the CIO's goal of freeing up the operations team for more valuable business tasks.

Why Not B:

While training may help the operations team gain confidence, the long-term focus should be on

reducing their manual workload by providing automated tools like AIOps. The CIO’s concern

indicates that relying on manual expertise for ongoing maintenance is not a scalable solution.

Why Not C:

Simply informing the CIO about enhanced features from a PAN-OS upgrade does not address the

capacity planning issues or reduce the dependency on the operations team for manual issue

resolution.

Reference from Palo Alto Networks Documentation:

AIOps for NGFW Overview

Strata Cloud Manager and AIOps Integration