A government agency wants to automate the validation of an applicant's date of birth from a driver's license or passport. Which features are required…

Intelligent Form Reader (IFR) is the Salesforce feature designed to automate data extraction from documents. It utilizes Optical Character Recognition (OCR) technology to scan identity documents like driver's licenses or passports, identify specific fields such as the date of birth, and map that data to corresponding fields on a Salesforce record. This directly addresses the government agency's need to automate the validation process by eliminating manual data entry and verification from physical or digital documents. IFR is a key component of Intelligent Document Automation within Public Sector Solutions.

A. Files: This is the modern Salesforce feature for storing documents. It provides storage but lacks the native OCR capability to read and extract data from the document's content.

B. Attachments: This is the legacy object for storing documents. Like Files, it is a storage mechanism and does not have the functionality to automate data extraction.

D. Content: Salesforce CRM Content is a content management system for organizing and sharing files. It focuses on document management features, not automated data extraction via OCR.

1. Salesforce Help, Public Sector Solutions Documentation, "Intelligent Form Reader": "Intelligent Form Reader uses optical character recognition to extract data from uploaded documents. For example, when a constituent uploads a driver's license to apply for a benefit, you can use Intelligent Form Reader to extract the constituent's date of birth from the license and save it to a field in the constituent's record."

2. Salesforce Help, Public Sector Solutions Documentation, "How Intelligent Form Reader Works": "When a user uploads a document, Intelligent Form Reader uses the mapping you defined to identify and extract data from the document and populate the fields of the target object."

3. Salesforce Help, Public Sector Solutions Documentation, "Intelligent Document Automation for Public Sector Solutions": This section describes the end-to-end solution, stating, "Intelligent Document Automation includes Intelligent Form Reader, which uses optical character recognition (OCR) to extract data from documents."