Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact’s account record gets updated with the CEO’s name. Which feature should an administrator use to implement this request?

The requirement is to automatically update a related record (Account) when a child record (Contact) is created with specific criteria. Process Builder is the appropriate automation tool for this scenario. It can be configured to trigger when a Contact is created, evaluate the 'Title' field, and if the condition ('Title' = 'CEO') is met, it can execute an action to update a field on the parent Account record. This cross-object field update capability is a core feature of Process Builder, making it the ideal solution for this request.

A. Quick Action: Quick Actions require manual user interaction to be initiated. The request specifies an automatic update, not a user-driven one.
B. Workflow Rule: While a Workflow Rule can update a parent record, Process Builder is a more powerful and versatile tool for cross-object automation and is generally the better choice for such requirements.
D. Validation Rule: Validation Rules are used to enforce data integrity by preventing a record from being saved if it fails to meet defined criteria. They cannot perform actions like updating other records.

1. Salesforce Help - Process Builder: "Process Builder helps you automate your business processes... A process is composed of criteria that determine when to execute an action group and immediate or scheduled actions to execute when those criteria are met. ... For example, you can create a process that updates a related record." This directly supports using Process Builder for cross-object updates. (Source: Salesforce Help, Document: "Process Builder").

2. Salesforce Help - What Can I Do with a Process?: Under the "Update Records" action type, the documentation states a process can "Update one or more records—related to the record that started the process or not—by manually entering values or by using the values from related records." This confirms its ability to update the parent Account from a Contact. (Source: Salesforce Help, Document: "Process Action Types").

3. Salesforce Help - Validation Rules: "Validation rules verify that the data a user enters in a record meets the standards you specify before the user can save the record." This reference clarifies that Validation Rules are for data verification, not for automating actions on other records. (Source: Salesforce Help, Document: "Validation Rules").

4. Trailhead - Process Automation Module, Process Builder Unit: "With Process Builder, you can... Update fields on any related record." This educational material from Salesforce explicitly highlights the capability needed to fulfill the request. (Source: Trailhead, Module: "Process Automation", Unit: "Automate Basic Business Processes with Process Builder").