Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

The reference integration between Salesforce Loyalty Management and B2C Commerce Cloud is designed to provide a seamless loyalty experience for shoppers on the storefront. The integration explicitly supports enrolling customers into the loyalty program directly from the commerce site. It also enables enrolled members to view their comprehensive loyalty profile information, including their current tier, points balance, and transaction history, directly within their "My Account" page on the storefront. These features are fundamental to the customer-facing aspect of the integration.

A. Loyalty membership merge: This is a back-end administrative task performed within the Loyalty Management application itself to consolidate duplicate member records, not a feature exposed to customers on the Commerce Cloud storefront.

D. Resetting tier points: This is an automated process configured within the Loyalty Program's tier group settings (e.g., annually). It is not a member-initiated action available through the Commerce Cloud integration.

1. Salesforce Help, "Key Features of the Loyalty Management and B2C Commerce Integration": This document explicitly lists the core capabilities of the reference integration.

For option C (Enrollment): The document states, "Shoppers can enroll in a loyalty program from the storefront."

For option B (Profile): The document states, "Shoppers can view their loyalty program details, such as tier, points balance, and member currency balance, on the My Account page."

2. Salesforce Help, "Merge Loyalty Program Members": This document describes the merge process as an action taken by an administrator within the Loyalty Management app. It details the steps to "Select the loyalty program members that you want to merge," confirming it is not a storefront feature.

3. Salesforce Help, "Tier Processing": This document explains that tier expiration and point resets are automated processes. It states, "At the end of the tier period, the member’s tier is reassessed...The qualifying points of the tier group are reset to zero at the end of the tier period." This confirms it is a scheduled, back-end process.