A customer is delinquent on their payments. How should a Revenue Cloud Consultant stop invoicing the customer’s account?

The standard and most appropriate method to stop invoicing a specific delinquent customer in Salesforce Billing is to use the "Suspend Billing" feature on their Account record. This action prevents the invoice scheduler from creating new invoices for that account's order products. It is a targeted control that does not impact other customers. The Billing Administrator permission set typically grants the necessary permissions to perform this account-level billing management action. This approach is reversible, allowing billing to be resumed once the customer's account is in good standing.

A. Deleting the invoice scheduler's scheduled jobs would halt the invoicing process for all customers, which is an incorrect, system-wide action for a single-account issue.

B. Deleting pending invoices is only a temporary solution. The invoice scheduler will regenerate invoices for the account's active orders on its next run.

1. Salesforce Help Documentation, "Suspend and Resume Billing on an Account." This document explicitly states, "When you suspend billing on an account, Salesforce Billing’s invoice scheduler doesn’t create invoices for the account’s non-activated order products... You can resume billing at any time." This directly supports the functionality described in option C.

2. Salesforce Help Documentation, "The Billing Account." This page details the fields on the Account object relevant to Salesforce Billing, including the "Bill Now," "Suspend Billing," and "Resume Billing" buttons, confirming these are standard account-level actions.

3. Salesforce Help Documentation, "Invoice Schedulers." This resource explains that an invoice scheduler evaluates records based on criteria and runs for all eligible records. Deleting the job, as suggested in option A, would stop this global process, which is not the intended solution for a single account.