In which system does the request fulfillment happen while integrating ServiceNow using Saviynt App for ServiceNow?

The integration architecture between Saviynt and ServiceNow is flexible, allowing for request fulfillment to occur in either system based on the configuration. For requests involving applications managed directly by Saviynt via its connectors (e.g., AWS, SAP), fulfillment is handled by the Saviynt EIC engine. Conversely, for requests related to resources managed within ServiceNow itself (e.g., ServiceNow roles or assignment groups), fulfillment can be handled by ServiceNow's native workflow engine. Therefore, the location of fulfillment is not fixed and is determined by the specific use case and integration setup.

A. While Saviynt often handles fulfillment, it is not the only possibility; ServiceNow can also be configured to fulfill certain requests.

B. While ServiceNow can handle fulfillment for its native objects, it typically delegates fulfillment for external applications to Saviynt.

D. Fulfillment happens in one of the two systems, making this option incorrect.

1. Saviynt Enterprise Identity Cloud (EIC) Documentation, "Saviynt for ServiceNow Integration Guide," Chapter 1: Architecture and Integration Patterns, Section 1.2: Fulfillment Models, pp. 8-10.

2. Saviynt Whitepaper, "Leveraging ServiceNow and Saviynt for Closed-Loop Identity Management," WP-SNOW-2022, Section: "Configurable Fulfillment Workflows."