A network installer is at a remote branch site to deploy a new ION 3000 device. The device has been racked, cabled to the internet, and powered on…

When an administrator enters a valid Claim Code into the Prisma SD-WAN portal, the system associates the physical ION device's serial number with the specific tenant account. The immediate status of the device in the portal changes to "Claimed." This status signifies that the device is now recognized and owned by the tenant but has not yet connected to the controller to download its configuration. The subsequent "Online" status is achieved only after the device successfully connects to the internet and establishes communication with the Prisma SD-WAN controller.

A. Online: This status indicates the device has successfully connected to the controller, which occurs after it has been claimed and powered on with internet access.

C. Provisioned: This status implies that the configuration has been assigned or is being pushed, a step that follows the device coming "Online."

D. Active: This is a later state indicating the device is fully configured, connected to the fabric, and actively participating in the network.

1. Palo Alto Networks Prisma SD-WAN Administrator's Guide: In the section "Onboard ION Devices," the workflow for Zero Touch Provisioning (ZTP) is detailed. It explicitly states: "After you claim the device, the device status changes to Claimed." This is the first step after the administrator's action. The guide then describes the subsequent steps for the device to come "Online." (Reference: Prisma SD-WAN Administrator's Guide, Chapter: "Onboard ION Devices," Section: "Onboard an ION Device Using Zero Touch Provisioning").

2. Palo Alto Networks TechDocs - Device States: The documentation on device states clarifies the lifecycle. The "Claimed" state is defined as a device that has been associated with a tenant but has not yet connected to the controller. The "Online" state is achieved when the device establishes a control connection. (Reference: Palo Alto Networks TechDocs, "Prisma SD-WAN," Section: "Monitor > Devices," Subsection: "Device States").