SERVICE-CLOUD-CONSULTANT practice question 23 of 25
[Interaction Channels] Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice- only support. Support…
Choose your answer, then check it against the explanation.
[Interaction Channels]
Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-
only support. Support agents are certified on one or more specific product lines. CK
would like to provide support through multiple channels. CK wants to ensure a consistent customer
experience.
Which solution should the consultant recommend to meet the requirements?
Question 23 of 25
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