SERVICE-CLOUD-CONSULTANT practice question 14 of 25
[Service Cloud Solution Design] Cloud Kicks has recently started using Entitlements within its support process. Service agents are selecting…
Choose your answer, then check it against the explanation.
[Service Cloud Solution Design]
Cloud Kicks has recently started using Entitlements within its support process. Service agents are
selecting entitlements with similar names that
are incorrectly associated with the account assigned on the case.
What should a consultant recommend to meet the requirements and help service agents?
Question 14 of 25
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