SERVICE-CLOUD-CONSULTANT practice question 7 of 25
[Service Cloud Solution Design] Support agents at Universal Containers are entering customer contact information in multiple ways. Management is…
Choose your answer, then check it against the explanation.
[Service Cloud Solution Design]
Support agents at Universal Containers are entering customer contact information in multiple ways.
Management is concerned about the high likelihood of duplicate customer contact information being
entered.
What should the consultant recommend to prevent duplicate records from being created?
Question 7 of 25
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