Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system. Many of the how-to articles include images…

When migrating articles with images into Salesforce Knowledge, a critical technical constraint is the file size limit for images embedded in rich text area (RTA) fields. Salesforce imposes a maximum size of 25 MB for each image file uploaded to an RTA field. Any image exceeding this limit will fail to upload during the migration process. Therefore, a consultant must ensure all images are checked and resized if necessary to be under this 25 MB threshold to guarantee a successful data transfer.

A. Add images to an HTML file.

This is imprecise. During migration, images are placed in a separate folder and referenced by the HTML file using relative paths, not embedded directly into the file itself.

C. Change all images to JPEG files.

This is incorrect. Salesforce Knowledge supports multiple common image formats, including PNG, GIF, and JPEG. There is no requirement to convert all images to a single format.

1. Salesforce Help Documentation - Considerations for Importing Articles: This document outlines the process for importing articles, including how to handle HTML files and associated images. It implicitly relies on the platform's file size limits. While it doesn't state the 25 MB limit on this specific page, it directs the process that is governed by the limit mentioned in the next source. (See "Prepare Your Article Import File" section).

2. Salesforce Help Documentation - Rich Text Editor: Under the section "Insert Images in the Rich Text Editor," the documentation states, "The maximum file size for an uploaded image is 25 MB." This is a platform-wide limit for RTA fields, which are the foundation for Knowledge article bodies.

3. Salesforce Help Documentation - Guidelines for Attaching Files to Records: This document reinforces platform limits, stating, "In Lightning Experience, you can attach files up to 2 GB... For a file attached to a rich text field on a Knowledge article, the limit is 25 MB." This explicitly confirms the constraint for the scenario in the question.