Universal Containers has a Performance Feedback custom object (Private organization-wide default) used by customers to report any issues with…

This solution correctly addresses the core requirements by layering security controls. Setting the Organization-Wide Default to Private establishes the most restrictive baseline. To prevent the driver from viewing the feedback, the record owner must be someone else; assigning ownership to the driver's manager is the most logical choice. The standard Role Hierarchy then automatically grants access to that manager and anyone above them in the management chain. Finally, removing the "Read" permission for the Feedback object from the driver's profile acts as a crucial defense-in-depth measure, ensuring they cannot access any feedback records, even if one were accidentally shared with them.

Why Incorrect Options are Wrong

A. Remove Read permission on the Driver profile, have feedback ownership transferred to the driver when feedback is submitted, and create an ownership-based sharing rule.

This is incorrect because assigning ownership to the driver grants them full access to the record, directly violating the primary requirement that feedback is not visible to them.

C. Remove Read permission on the Driver profile, have feedback ownership transferred to the driver when feedback is submitted, and use the Role Hierarchy to give access to a driver's manager

Similar to option A, this is incorrect because the driver would own the record. A record owner always has full access, which contradicts the main security requirement.

References

1. Salesforce Security Guide, "Record Ownership" (Page 35): "Regardless of organization-wide defaults, the record owner can view and edit the record and transfer it to another user. The owner has full access to the record." This principle confirms why the driver cannot own the feedback record, invalidating options A and C.

2. Salesforce Security Guide, "Controlling Access Using Hierarchies" (Page 28): "Once you have your role hierarchy in place, you can use it to extend access to records. By default, the Grant Access Using Hierarchies option is enabled for all standard objects... This setting ensures that managers can view and edit the same records as their subordinates." This supports assigning ownership to the manager to grant visibility up the hierarchy, as described in option B.

3. Salesforce Security Guide, "Object Permissions" (Page 13): "Object permissions specify the base-level access users have to create, read, edit, and delete records for each object... For example, if you give a user Read and Edit permissions on the Account object, but they don’t have access to a specific account record through sharing, they can’t edit that account." This validates removing Read permission as a necessary security layer.

4. Salesforce Architects, "Record-Level Security" in Architect's Guide to Record-Level Security: "The first step in securing your data at the record level is to set your organization-wide defaults (OWDs)... If you set an object to Private, then only the record owner, and users above that role in the hierarchy, can view, edit, and report on those records." This document reinforces the combined effect of a Private OWD and the role hierarchy.