Which of the following must be done to delete or remove a user from an administrator role?

User and role administration for the Sitecore DXP, including XM Cloud, is centralized in the Sitecore Cloud Portal. This portal is the primary interface for managing organizational settings, which includes inviting users, assigning roles (such as Administrator), and removing users. To either delete a user entirely or change their role from Administrator to another role, an authorized user must perform this action within the Admin > Users section of the Sitecore Cloud Portal. The XM Cloud Deploy app is used for managing deployments and environments, not for user account administration.

B. Creating a new user does not modify an existing one, and the XM Cloud Deploy app is not used for user management.

C. The XM Cloud Deploy app is for managing deployments and environments, not for organization-level user and role administration.

D. Creating a new user is not the correct procedure for deleting an existing user or removing their administrative role.

1. Sitecore XM Cloud Documentation - Managing users: This official document explicitly states that all user management tasks are performed in the Sitecore Cloud Portal.

Section: Edit a user: "In the Sitecore Cloud Portal, on the Admin page, on the Users tab, find the user you want to edit and click the Edit icon... In the Edit user dialog box, in the Organization role drop-down list, select the role you want to assign to the user." This confirms how to remove an administrator role by changing it.

Section: Delete a user: "In the Sitecore Cloud Portal, on the Admin page, on the Users tab, find the user you want to delete and click the Delete icon." This confirms how to delete a user.

2. Sitecore XM Cloud Documentation - The Sitecore Cloud Portal: This document describes the portal's function as the central point for administration.

Section: Introduction: "The Sitecore Cloud Portal is your launchpad for accessing the Sitecore DXP... From the portal, you can manage your organization's users, projects, and environments." This reinforces that user management is a key function of the portal itself, not the individual applications like the Deploy App.