Question

[Change Management and Training] Lindy leads an internal communications team. Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels. Which initiative should Lindy proceed with to drive behavioral change?

Accepted Answer

Encourage executives to model this behavior and communicate in public channels themselves.

Answer

Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack’s search capabilities.

Answer

Work closely with the executive team, and have them mandate public channel usage.

Answer

Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack’s search capabilities.

[Change Management and Training] Lindy leads an internal communications team. Her team wants to use public channels to gain more transparency in…

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