What is one of the five components that should be considered in communication?

The VeriSM™ framework emphasizes that effective communication is crucial, especially during organizational change. It identifies five key components that must be considered to ensure communication is successful. These components are: the Audience (who), the Message (what), the Channel/Delivery Mechanism (how), the Timing (when), and Feedback (how to measure success). The 'Delivery mechanism' is explicitly named as one of these five essential components, representing the method used to convey the message, such as email, meetings, or social media.

B. Intention: While the intention behind a message is important, it is considered part of crafting the 'Message' itself, not a separate, top-level component in the VeriSM model.

C. Perception: Perception is the outcome of communication and is what 'Feedback' aims to measure; it is not one of the five primary planning components defined by VeriSM.

D. Scope: Scope is a term used in project and service management to define boundaries and is not listed as one of the five core components of communication in VeriSM.

International Foundation for Digital Competences (IFDC). (2018). VeriSM™: A service management approach for the digital age. Van Haren Publishing. Chapter 6, Section 6.4, "Communication", pp. 103-104. (This section explicitly lists the five components of communication as Audience, Message, Channel/Delivery Mechanism, Timing, and Feedback).

EXIN. (2018). EXIN VeriSM™ Foundation - Preparation Guide. Section 6.4, "Communication", p. 31. (This official guide reiterates the five components that should be considered in communication, including the delivery mechanism).