Emotional intelligence encompasses two primary competencies: personal and social. Which two specific skills are encompassed within the domain of…

The VeriSM™ framework defines emotional intelligence as having two primary competencies: personal and social. Social competence is specifically concerned with how an individual understands others' moods and manages relationships. This competency is broken down into two core skills: social awareness (the ability to sense and understand others' emotions and perspectives) and relationship management (the ability to inspire, influence, develop others, and manage conflict). These two skills are fundamental to effective collaboration and leadership within a service-oriented environment.

A. This is a general outcome of social competence but does not name the two specific, defined skills of social awareness and relationship management as outlined in the framework.

B. Understanding social media is a specific technical or digital literacy skill, not a core component of the broader psychological concept of social competence in emotional intelligence.

D. This phrasing implies a manipulative or superficial approach ("curating content," "employing techniques") rather than the genuine understanding and connection central to emotional intelligence.

1. International Foundation for Digital Competences. (2018). VeriSM™: A service management approach for the digital age. Van Haren Publishing. Chapter 4, Section 4.3.2, "Developing capabilities," discusses emotional intelligence, stating, "Social competence is made up of... Social Awareness... [and] Relationship Management."

2. Goleman, D. (2004). What Makes a Leader? Harvard Business Review, 82(1), 82-91. (This foundational academic article, which informs the VeriSM approach, explicitly defines the four components of emotional intelligence, grouping Social Awareness and Relationship Management under the Social Competence heading).