CISCO certification preparation
100-140 Practice Questions
Practice exam-style questions, check your answers, and review explanations and source references where they are available.
- Exam
- 100-140
- Provider
- CISCO
- Full set
- 42 questions
- Last Update Check
An office uses a DHCP server for all computers on the network. A user calls to report problems
connecting to the network. You discover that the computer has been configured with a manual IP
address.
Which two possible negative effects could this have? (Choose two.)
Note: You will receive partial credit for each correct selection.
Question 1 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
DRAG DROP
A customer purchased a new motherboard for a desktop computer. The customer needs help
installing the correct components. The customer sends you a picture of the motherboard, which is
shown in the answer area.
You need to assist the customer in identifying the installation location of three components.
To answer, move the appropriate components from the list on the left to the correct locations on the
right. You may use each component once more than once, or not at all.
Note: You will receive partial credit for each correct response.
Question 2 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
HOTSPOT
You are adding a new solid state drive (SSD) to a customer's desktop computer.
You need to follow safety procedures to prevent electrical shock and electrostatic discharge.
Complete the sentences by selecting the correct option from each drop-down list.
Note: You will receive partial credit for each correct selection.
Question 3 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
A network technician suspects that a client's Windows computer is not correctly connecting to the
office network.
To diagnose the issue, the technician runs the ipconfig command on the client's computer.
Which two pieces of information can the technician expect to obtain by running this command?
(Choose two.)
Question 4 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
DRAG DROP
Match each Windows tool from the list on the left to its appropriate usage scenario on the right.
Note: You will receive partial credit for each correct selection.
Question 5 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
HOTSPOT You consider using AI to find solutions to common Help Desk issues at your company. For each statement about AI, select True or False. Note: You will receive partial credit for each correct selection. 
Question 6 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
A user needs to reset their password based on feedback after a security concern.
You want to provide an example of a strong password to the user based on the following company
guidelines shown:
Must have 8 to 15 characters
Must contain lowercase letters
Must contain at least 2 numbers
Must begin and end with a letter
Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)
Which password could you use as an example?
Question 7 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
HOTSPOT
You need to help a Windows user close some Microsoft Edge pages that are no longer responding.
You guide them to Task Manager to perform the action.
In the answer area, select the tab that will allow the user to close a task.
Note: There might be multiple ways to complete this action.
Question 8 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple
locations. An end user calls you via telephone and states the following:
I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge
deadline approaching. I need you to reset my password as soon as possible so that payroll checks can
be issued.
What should you do?
Question 9 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
You are working from home over a weekend to resolve a backlog of employee help desk tickets. A
user issue requires you to access their Windows 11 computer in the home office to check its settings.
You have verified that the machine is available, but the user is not present.
Which remote access application is best suited for this task?
Question 10 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Question 1 of 10
Source context
How this practice set is maintained
Maintained by the CertMage content team, this page loads questions from the exam dataset connected to its preparation resource. When an answer includes a supporting reference, it is shown with that answer so you can review the underlying vendor documentation.
Certification objectives, interfaces, and vendor services can change. Verify important details against the provider's current exam guide and documentation before your exam.