What is needed to execute a particular script that is configured using script explore for a specific time?

In Cisco Unified Contact Center Enterprise (UCCE), the mechanism for routing a call is a multi-step process. A call first arrives at a specific Dialed Number. This Dialed Number is configured to map to a Call Type, which categorizes the incoming call. To execute a particular script based on the time of day or day of the week, the Call Type is configured to use a scheduled script. This schedule dictates which routing script is invoked at a specific time, enabling time-based routing logic (e.g., for business hours, after-hours, or holidays). This complete and sequential mapping is essential for the system to function as described.

B. Dialed Number mapped to a CallType: This is an incomplete description. While this mapping is a necessary step, it does not by itself enable the time-based execution of a specific script.

C. Dialed Number with scheduled script: This is imprecise because a Dialed Number is not directly associated with a script. The Call Type serves as the essential intermediary component for this mapping.

D. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script: This is incorrect. Agents are not mapped to Dialed Numbers for call routing purposes; they are assigned to skill groups that scripts target.

1. Cisco Unified Contact Center Enterprise Administration Guide

Release 12.5(1)

"Configure Call Types and Dialed Numbers" chapter

"Call Types" section.

This section states

"You associate a call type with a master script... You can also schedule which master script to run for a call type based on the date and time the call is received." This confirms the link between a Call Type and a scheduled script.

2. Cisco Unified Contact Center Enterprise Design Guide

Release 12.5(1)

"Ingress

VXML

and CVP" chapter

"Dialed Number Plan" section.

This section explicitly states

"Each dialed number must be mapped to a call type." This confirms the initial part of the required configuration chain.

3. Cisco Unified Contact Center Enterprise Administration Guide

Release 12.5(1)

"Configure Call Types and Dialed Numbers" chapter

"Add a Dialed Number" section.

Step 4 of the configuration procedure requires the administrator to "Choose a Call Type from the drop-down list

" directly demonstrating the required mapping from a Dialed Number to a Call Type.