What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User…

The Single Pane of Glass (SPOG), officially known as the Unified CCE Administration client, is the modern, web-based administrative interface for Cisco Unified Contact Center Enterprise (UCCE). It is specifically designed to consolidate and centralize administrative and configuration tasks that were traditionally performed using the legacy, client-based Configuration Manager tool. SPOG provides administrators with a unified, browser-accessible portal for managing the comprehensive features of the UCCE solution, directly addressing the need for a modern, web-based administrative UI.

A. WebSetup: This is a web-based tool used exclusively for the initial installation and setup of UCCE components, not for ongoing system administration or configuration.

B. Contact Centre Management Portal (CCMP): CCMP is a web portal for day-to-day operational tasks, typically delegated to supervisors (e.g., managing agents/teams), not for comprehensive system-level administration.

C. LDAP Plugin: This is a software component that facilitates integration with an LDAP directory (like Active Directory) for user synchronization; it is not an administrative interface.

1. Cisco Unified Contact Center Enterprise Administration Guide

Release 12.5(1)

"Unified CCE Administration" chapter

Introduction.

Quote: "The Unified CCE Administration client

also known as Single Pane of Glass (SPOG)

is a browser-based user interface for performing administrative and configuration tasks in Unified CCE." This directly identifies SPOG as the web-based administrative interface.

2. Cisco Unified Contact Center Enterprise Design Guide

Release 12.5(1)

"Unified CCE Components" chapter

Section: "Administration & Data Server".

Reference: This section describes the Administration & Data Server

which hosts the configuration database and the "Unified CCE Administration (Single Pane of Glass)" interface

distinguishing it from the legacy "Configuration Manager."

3. Cisco Unified Contact Center Enterprise Installation and Upgrade Guide

Release 12.5(1)

"Run Web Setup" chapter.

Reference: This guide details the use of WebSetup for installing and configuring core UCCE components (Router

Logger

PG)

confirming its role as an installation utility

not a management console.

4. Cisco Unified Contact Center Management Portal User Guide

Release 12.5(1)

"Overview" chapter.

Reference: This document describes CCMP's function as enabling "supervisors and administrators to perform routine contact center administration tasks

" highlighting its focus on operational management rather than the full-system configuration handled by SPOG.