In which two ways are chats transferred? (Choose two.)

In Cisco's Unified Contact Center Enterprise (UCCE), chat activities can be transferred in two ways: A.

Only open chat activities in which the customer has not left the chat session can be transferred: If the

customer has left the chat session before the transfer, it cannot be transferred.

1. Chats can be transferred to departments directly: Chat activities can be transferred to different

departments based on the customer's needs or the agent's ability to handle the inquiry.

It's also important to note that the ability to transfer chats and the number of transfers that can be

made may be limited by the specific configuration of the UCCE system.