What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

1. SS0 is not enabled by default; configuration is necessary. Single Sign-On (SSO) is not enabled by

default in Cisco ECE, and configuration is necessary in order to set it up. This configuration involves

setting up SSO on the Cisco ECE and Cisco Unified CCE side and configuring the SSO settings in Cisco

Finesse.

Reference:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_

compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html

2. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be

authenticated across multiple disparate applications. This feature allows agents to sign on once and

access all the applications that they need, such as Cisco Finesse, Cisco ECE, and other web-based

applications,

without

having

to

sign

in

multiple

times.

Reference:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_

compatibility_matrix/11_5/cec_b_crs-ece-11-5-compatibility-matrix.html