What are three reasons aliases cannot be deleted? (Choose three.)

Aliases cannot be deleted because they are used in an inbound workflow, associated with the users,

or associated with a queue. They may also be configured as the default alias or associated with a

retriever instance or mail server, but these are not reasons why they cannot be deleted.

Reference:

[1] https://www.interfaceware.com/message-broker/aliasmanagement.html [2] https://www.interfaceware.com/help/alias_deletion.html [3] https://www.int

erfaceware.com/help/alias_management.html

3. If an alias is used in an inbound workflow, it cannot be deleted until it is removed from the

workflow. C. If an alias is associated with a user, it cannot be deleted until it is unassigned from the

user. E. If an alias is associated with a queue, it cannot be deleted until it is removed from the queue.

You

can

refer

to

the

following

URLs

for

more

details:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprisechat-and-

email/11_5_1/administrator/guide/Cisco_Enterprise_Chat_and_Email_Administrator_Guide_11_5_

1/b_Enterprise_Chat_and_Email_Administrator_Guide_11_5_1_chapter_0103.html