700-805 Practice Questions

A solutions led approach should be applied when renewing a quote. A solutions led approach focuses

on understanding the customer’s pain points, challenges, goals, and desired outcomes, and then

proposing a solution that can address them effectively. A solutions led approach is different from a

product led approach, which focuses on highlighting the features and benefits of a product or service

without considering the customer’s specific needs or situation. A solutions led approach can help

create more value for the customer, as well as differentiate your offering from competitors. A

solutions led approach can also help build trust and rapport with the customer, as well as increase

their satisfaction and loyalty. By applying a solutions led approach when renewing a quote, you can

demonstrate your commitment to helping the customer achieve their objectives, as well as

showcase your expertise and credibility in providing the best solution for them

:

According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate

customer inventory, which includes:

Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items

Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities

Updating the ATR report with any changes or corrections

CCW-R stands for Cisco Commerce Software Subscriptions and Services, which is a tool that allows

customers and partners to quote, order, and manage their service contracts and software

subscriptions from one place. CCW-R enables users to create new or renew technical services and

software subscription quotes, submit approved orders, and manage their contracts. CCW-R also

provides features such as co-terming, contract alignment, service level changes, and deal

discounts. CCW-R is designed to simplify the renewal process and enhance the customer experience

:

When renewing a contract with a customer, it is important to validate their business needs and

ensure that the current solution is still meeting their expectations and goals. By validating their

business needs, you can demonstrate your understanding of their situation, identify any gaps or

challenges they are facing, and propose any improvements or enhancements that can add value to

their experience. Validating their business needs can also help you build trust and loyalty with the

customer, as well as uncover any opportunities for upselling or cross-selling additional products or

services that can benefit them.

According to a practice exam question from TestPrep2, the correct answer is C. proposal build.

During this activity, an RM would:

Provide an appropriate co-termination timeframe and gain required internal approvals

Align with the account team on the renewal strategy and value proposition

Create a renewal proposal that meets customer needs and expectations

According to the Total Program View (TPV) User Guide1, the scorecard is a dashboard that provides a

summary of the partner’s performance across different programs and metrics. One of the metrics

that is provided in the scorecard is the renewal rate, which is defined as:

The percentage of recurring revenue that is retained or renewed within a defined time period

(usually 90, 180, or 365 days)

A key indicator of customer satisfaction, retention, and loyalty

A factor that affects the partner’s incentives and rebates

Reference: 1: TPV User Guide - Cisco

Thank you for your visit.

A) Contracts/subscriptions that are available to renew.

Comprehensive and Detailed Explanation: According to the Cisco website1, ATR stands for Available

To Renew, which is defined as:

Contracts/subscriptions that are available to renew within a defined time period (usually 90, 180, or

365 days)

A key metric for measuring the renewal opportunity and performance

A report that shows the contract details, status, expiration date, product coverage, etc.

Reference: 1: Cisco Renewals Manager - Cisco

one of the strategies for successful renewal of service contracts is to explore up sell opportunities,

which means:

Discussing changes in the network and identifying any uncovered additions to the network

Recommending new or upgraded products or services that can enhance customer value and

outcomes

Aligning with the account team on the up sell value proposition and proposal

Reference: 2: Cisco Renewals Manager (700-805 CRM) Practice Exam - TestPrep