The Cisco offer that represents the best value for the customer is to ask the Cisco team to engage
into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan. A
Smart Account is a centralized account management platform that gives customers full visibility and
access to their Cisco software licenses, subscriptions, and services across their organization. A Smart
Account simplifies license activation, usage tracking, and renewal management, as well as enables
customers to move licenses across devices and locations as needed. An Enterprise Agreement is a
simplified buying program that covers the entire organization’s software and services needs under
one agreement, one renewal date, and one set of terms. An Enterprise Agreement offers customers
preferred pricing, financial predictability, investment protection, and flexible expansion options. A
Customer Success Plan is a document that captures the account team’s strategy and actions to
achieve customer success. It defines the customer’s desired outcomes, identifies the potential
barriers and risks, outlines the key milestones and deliverables, and assigns roles and responsibilities
to the account team members.
By engaging into a Smart Account or Enterprise Agreement and proposing a Customer Success Plan,
the customer can benefit from:
A comprehensive cloud calling plan with ease, in a single unified offer.
A world-class collaboration suite built for hybrid work that provides Webex Calling, Messaging,
Meetings, Polling, and Webinars in one unified offering.
A best-in-class collaboration suite that leverages AI-driven intelligence to create engaging and
inclusive collaboration experiences.
A lower total cost of ownership by providing multiple best-in-class products from a single vendor.
A simplified contract management by converging software licenses, support for software, and
support for hardware into one agreement, one renewal date, and one set of terms.
A trusted support from Cisco Solution Support that centralizes support across software and hardware
and any third-party provider technologies in the deployment.
A guidance at every step to accelerate technology transitions through expert resources, best
practices, and proven methodologies focused on industry-wide solutions.
A proactive and predictive insights powered by AI/ML-driven analytics and automation that help
recognize potential problems, optimize operations, and de-risk transformation.
A blueprint for account teams to achieve customer success by defining the customer’s vision, goals,
metrics, milestones, deliverables, roles, responsibilities, progress, results, feedback, and
recommendations.
