An admin wants to login as a customer that is placing an order, to be able to assist them. Which two conditions must be met? (Choose two.)

To use the "Login as Customer" feature in Adobe Commerce, two primary conditions must be met. First, the feature must be globally enabled in the administrative configuration settings under Stores > Configuration > Customers > Login as Customer. This activates the functionality for the entire instance. Second, the specific administrator who needs to use the feature must have the necessary permissions. This is configured by editing the administrator's user role and explicitly granting access to the "Login as Customer" resource within the role's resource tree. Both the global setting and the role-specific permission are required for the feature to be accessible and usable by an admin.

C. Ensure the feature is enabled for the customer on whose behalf admin will log in This is incorrect. The "Login as Customer" functionality is an administrative tool and does not require any specific setting or opt-in on the individual customer's account.
D. Ensure that the customer clicks Allow Remote Assistance in a browser modal that appears after the admin sends a login request. This is incorrect. The feature allows an admin to directly impersonate a customer without any real-time interaction or approval from the customer. The process does not involve a request/approval flow.

1. Adobe Commerce User Guide, Login as Customer.

Reference for A: Under the section "Step 1: Enable Login as Customer," the guide states: "On the Admin sidebar, go to Stores > Settings > Configuration. In the left panel, expand Customers and choose Login as Customer. Set Enable Login as Customer to Yes."

Reference for B: Under the section "Step 2: Configure user role permissions," the guide instructs: "On the Admin sidebar, go to System > Permissions > User Roles. ... In the left panel, click Role Resources. ... To grant access to only login as customer, navigate to Customers > Actions > Login as Customer and select the checkbox." This confirms that the admin's role must be granted specific permission.