Which two actions are necessary for a request queue to be visible in the system? (Choose two.)

For a request queue to be visible and accessible to users in the Adobe Workfront system, two primary conditions must be met. First, the underlying project must be explicitly configured to function as a queue by selecting the "Publish as Help Request Queue" option in the Queue Details. Second, the project itself must be active. In Workfront, an active project is one with a status that equates to "Current." If the project's status is, for example, "Planning" or "Complete," the associated request queue will not be visible for new submissions.

B. Add a routing rule to the queue details: Routing rules automate what happens to a request after it is submitted. A queue can be visible without them, although it would require manual handling of requests.
C. Indicate the default fields to be shown on all requests: This configures the submission form's content (Queue Topics). While important for usability, it does not control the visibility of the queue itself in the main "Requests" area.

1. Adobe Workfront Documentation, "Create a Request Queue": This official guide outlines the necessary steps.

Section: "Create a project and designate it as a request queue": Step 10 explicitly states, "In the Queue Details section, select Publish as Help Request Queue." This directly supports option A.

Section: "Create a project and designate it as a request queue": Step 12 states, "Make sure the status of the project is Current." This directly supports option D.

2. Adobe Workfront Documentation, "Overview of Project Statuses": This document explains the system behavior associated with different statuses.

Section: "Statuses that equate with": It clarifies that only statuses equating to "Current" represent active, ongoing work. Projects with statuses equating to "Complete" or "Dead" are considered closed and non-operational, which would prevent a request queue from being visible.