The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce. What should the administrator do to…

The Login History page is the designated administrative tool for diagnosing user login problems. It provides a comprehensive log of all login attempts, filterable by user. For each failed attempt, the 'Status' column provides a specific reason, such as 'Invalid Password,' 'Login-hour restrictions,' 'Failed: IP-based restrictions,' or 'Failed: User is frozen.' This allows the administrator to quickly and accurately identify the root cause of the user's inability to access Salesforce and determine the necessary corrective action.

B. The Setup Audit Trail tracks administrative changes made to the organization's configuration, not user login attempts.

C. An administrator cannot "pull" a user's password history. The Login History provides more direct diagnostic information, including password-related failures.

D. A security token is for API or external tool access from untrusted networks, not for standard UI login, and it is managed per user, not per profile.

1. Salesforce Help

Monitor Login History: "As a Salesforce admin

you can monitor all login attempts for your organization and your Experience Cloud sites. You can also troubleshoot login issues for your users... The Status column shows whether the login was successful. If the login failed

the column shows the reason." (Salesforce Help & Training

Article 000385889).

2. Salesforce Help

User Management

View a User's Login History: "From a user's detail page

you can view the user's login history for the last 6 months... The login history shows the date and time

source IP

and location for each login attempt." (Salesforce Help & Training

Article 000385889).

3. Salesforce Help

Security

Setup Audit Trail: "Setup Audit Trail tracks the recent setup changes that you and other admins have made to your org. Audit history is especially useful in orgs with multiple admins." This confirms its purpose is tracking configuration changes

not user activity like logins. (Salesforce Help & Training

Article 000383149).