Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case…

To see certain information about one or more cases when referencing the contact record, an

administrator can use two methods: edit the Related List component in the Lightning App Builder

and choose Related List as the related list type; and use the page layout editor to include the

appropriate column in the Cases related list. The Related List component is a component that allows

users to view and edit records related to a parent record on a record page. The Related List

component has two types: Related List and Enhanced List. The Related List type shows records in a

table format with columns that match the page layout of the parent record. The Enhanced List type

shows records in a compact format with fewer columns and actions. To change the type of the

Related List component, an administrator can use the Lightning App Builder and select either Related

List or Enhanced List from the properties panel. The page layout editor is a tool that allows

administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or

edit page for each object. To include appropriate columns in a related list, such as case name, case

ID, customer name, case reason, case status, and case creation date for cases related to contacts, an

administrator can use the page layout editor and drag and drop the desired fields from the palette to

the Cases related list on the contact page layout. Reference:

https://help.salesforce.com/s/articleView?id=sf.lex_related_lists_component.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.customize_pagelayouts_overview.htm&type=5