At Ursa Major Solar, there is an account owner by a user with the role of Galaxy manager. Two users with the same profile are both assigned to the…

Manual sharing is a way of granting access to individual records by manually sharing them with other

users, roles, or groups. Manual sharing can override the organization-wide default and role hierarchy

settings and give additional access to specific records. In this case, manual sharing could be the

reason why only one user can see the account record, even though they have the same profile and

role as another user who cannot see it. Reference:

https://help.salesforce.com/s/articleView?id=sf.security_sharing_manual.htm&type=5