Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the…

A matching rule is a rule that defines how records are compared for duplication based on certain

fields or fuzzy logic. By including more fields or changing the matching method, you can make the

matching rule more or less strict and reduce false positives or negatives. In this case, including the

email field to the existing matching rule for contacts can help avoid duplicate messages for common

names by checking if the email addresses are also identical. Reference:

https://help.salesforce.com/s/articleView?id=sf.matching_rules_create.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.matching_rules_considerations.htm&type=5