An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps. 1. Create a new…

After a Field Generation prompt template is created and activated, it must be explicitly linked to the specific field component on a Lightning Record Page. This critical step is performed within the Lightning App Builder. The administrator must edit the page, select the target field (in this case, AIAnalysisc), and use the component's properties panel to associate it with the newly created prompt template. Without this association, the system does not know to apply the generative AI functionality to that field on that specific page layout, and the (Sparkle) icon will not appear.

A. Reactivating a Lightning page is not the required action. The page must be actively edited in the Lightning App Builder to associate the field with the prompt template before saving and activating the changes.

B. The Case object is supported for Field Generation. Einstein Service Replies is a distinct feature designed for generating agent responses in channels like chat and email, not for populating fields on a record.

1. Salesforce Help

"Add Einstein Generative AI to Your Lightning Pages": This document outlines the procedure for integrating generative AI components into Lightning pages. It states

"After you create and activate a prompt template for field generation

add the feature to a field on a Lightning record page... From the Lightning App Builder

open a record page. Select the field that you want to enhance... In the properties pane

select the prompt template to use for the field." This directly confirms that editing the Lightning page to associate the template is a required step.

2. Salesforce Help

"Set Up Einstein Generative AI for Field Generation": This guide provides the end-to-end setup process. Step 4

"Add the Field Generation Component to a Lightning Page

" explicitly details the process of going into the Lightning App Builder

selecting the field

and choosing the prompt template in the properties pane. This confirms the action described in option C is the missing step.

3. Salesforce Help

"Prompt Builder Resources": This resource lists supported objects and features. It confirms that Field Generation is available for standard objects like Case

which invalidates the claim made in option B.