An Agentforce turned on Einstein Generative AI in Setup. Now, the Agentforce Specialist would like to create custom prompt templates in Prompt…

Access to create and manage prompt templates in Prompt Builder is governed by specific permissions. The "Prompt Template Manager" permission set is required to access the Prompt Builder interface within the Setup menu and to create, edit, and manage templates. The user in the scenario is unable to access the tool to create templates, which directly points to the lack of this specific administrative permission set, even though the main Einstein Generative AI feature is enabled for the organization.

A. The "Prompt Template User" permission set grants the ability to use existing prompt templates within applications but does not provide access to create or manage them in Setup.

C. An incorrect Large Language Model (LLM) configuration would cause errors during the execution or testing of a prompt but would not prevent a user from accessing the Prompt Builder UI itself.

1. Salesforce Help Documentation: Give Users Access to Prompt Builder. This document explicitly states

"To create and manage prompt templates

users need the Prompt Template Manager permission set. To let users see and use prompt templates in their supported apps

but not create them

users need the Prompt Template User permission set." (Salesforce Help

Article 000393203).

2. Salesforce Trailhead: Prompt Builder Basics Module

Set Up Prompt Builder Unit. This official training material guides administrators through the setup process and specifies the required permissions. It notes

"To get started with Prompt Builder

you need the Prompt Template Manager permission set." (Trailhead

Prompt Builder Basics

"Set Up Prompt Builder" section).