What impact on incident related metrics is the desired outcome from AlOps implementation?

The primary goal of implementing AIOps is to enhance IT operational efficiency and system reliability. This is achieved by automating the detection, diagnosis, and resolution of issues. A successful AIOps implementation should lead to a reduction in the Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR), as problems are identified and fixed faster. Concurrently, by proactively identifying and preventing potential failures, AIOps aims to increase the Mean Time Between Failures (MTBF), signifying improved system stability and uptime. These three metric improvements are the desired outcomes.

A. This option incorrectly suggests increasing MTTA and MTTR, which would mean slower incident response, the opposite of the goal of AIOps.
B. This option incorrectly suggests increasing MTTR, which would mean taking longer to fix issues, contradicting the purpose of AIOps.
C. This option incorrectly suggests a decrease in MTBF, which would imply the system is becoming less reliable and failing more often.

1. PeopleCert. (2022). PeopleCert AIOps Foundation Candidate Syllabus. Section 2.2.1, "Recall the goals of AIOps," lists goals such as reducing MTTR and improving service quality, which directly relates to increasing MTBF.

2. Leite, L., et al. (2023). AIOps: A systematic literature review and a research agenda. Journal of Systems and Software, Volume 203, 111724. Section 4.1, "Benefits," discusses how AIOps leads to "faster incident resolution (MTTR)" and "proactive problem prevention," which increases MTBF. https://doi.org/10.1016/j.jss.2023.111724