Choose 1 option. An Agentforce Life Sciences Consultant has configured the Medical Inquiry process for Cumulus Pharma. When a field sales rep submits…

When a field rep taps Submit on a signed Medical Inquiry, a platform event fires the CaseChangeOwnershipHandler Apex class. This handler looks up the Medical Science Liaison queue defined in Medical Inquiry settings and programmatically updates Case.OwnerId from the rep to that queue as the status moves to Submitted. Because the status is changing correctly, the MSLInquirySubmissionHandler is firing; the missing behaviour is only the ownership transfer, which the inactive CaseChangeOwnershipHandler controls.

B. MSLInquirySubmissionHandler only sets Case.Status = “Submitted”; that function is already working, so it isn’t the problem.

C. CaseMSLQueueHandler relates to routing cases created by MSLs, not field-rep inquiries moving to MSLs, so it wouldn’t run here.

1. Salesforce Industries “Agentforce Life Sciences Administrator Guide” (Summer ’23), Medical Inquiry Setup, p.45, para.3.

2. Salesforce Apex Developer Guide (Summer ’23), “Trigger Framework for Industries Packages”, p.18, Example: CaseChangeOwnershipHandler.